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Services List

Civil Service Certificate of DoICT:

SL

Service Name

Service Recipient

Deadline to Receive Service

Serving Authority

1

Providing assistance in solving all types of ICT problems at the field level.

Public and non-governmental organizations and beneficiaries.

Maximum two days

Officers employed in the respective offices at the headquarters, district offices and upazila offices

2

Participate in various ICT related training programs and provide advice on the program.

All the people

Maximum two days

Related Training Coordinator

3

Providing civic services through call centres.

All the people

Immediately

Call Centres

4

Receiving services, complaints and suggestions from computer and language education labs established in educational institutions and other places.

All the people

Maximum two days

Associated organizations, coordinators and call centres

5

To provide public information to the public through updated website. Any complaints and suggestions related to this.

All the people

Maximum two days

The official mentioned on the web site

6

Provide ICT technical support at the government and semi-government level.

All government and semi-government organizations

Maximum two days

The head of the organization concerned

7

Providing assistance to Union Digital Centres.

Entrepreneur of the Union Digital Center

Maximum two days

Field level officers and call centers

8

Providing assistance in implementing various online e-systems in government offices.

Government organizations

Maximum two days

Officers of the department at all levels

9

Maintain universal backbone network.

All public and private organizations connected to the network

Maximum two days

Officers of the department at all levels