Civil Service Certificate of DoICT:
SL |
Service Name |
Service Recipient |
Deadline to Receive Service |
Serving Authority |
1 |
Providing assistance in solving all types of ICT problems at the field level. |
Public and non-governmental organizations and beneficiaries. |
Maximum two days |
Officers employed in the respective offices at the headquarters, district offices and upazila offices |
2 |
Participate in various ICT related training programs and provide advice on the program. |
All the people |
Maximum two days |
Related Training Coordinator |
3 |
Providing civic services through call centres. |
All the people |
Immediately |
Call Centres |
4 |
Receiving services, complaints and suggestions from computer and language education labs established in educational institutions and other places. |
All the people |
Maximum two days |
Associated organizations, coordinators and call centres |
5 |
To provide public information to the public through updated website. Any complaints and suggestions related to this. |
All the people |
Maximum two days |
The official mentioned on the web site |
6 |
Provide ICT technical support at the government and semi-government level. |
All government and semi-government organizations |
Maximum two days |
The head of the organization concerned |
7 |
Providing assistance to Union Digital Centres. |
Entrepreneur of the Union Digital Center |
Maximum two days |
Field level officers and call centers |
8 |
Providing assistance in implementing various online e-systems in government offices. |
Government organizations |
Maximum two days |
Officers of the department at all levels |
9 |
Maintain universal backbone network. |
All public and private organizations connected to the network |
Maximum two days |
Officers of the department at all levels |
Planning and Implementation: Cabinet Division, A2I, BCC, DoICT and BASIS